Terms and Conditions
Ethos
With a welcoming heart and artful aesthetic, BFF seeks to provide experienced, meaningful & personalized offerings to our community through deliberate connection. BFF is a floral and design business. Our goal is to provide magical florals with an attention to detail: for weddings, events & gifting; curated garden, home & event styling & products; year-round floral subscriptions; artful inspired floral & art workshops. It is with gratitude that BFF looks for opportunities to support to our community at large, through our non-profit partnerships. We are committed to supporting inclusiveness in all aspects of business.
Terms & Conditions
This website is operated by Squarespace for Belle Flower Farm, a Vancouver, WA florist. By visiting our site and/or purchasing something from us, you are agreeing to our Terms and Conditions.
General Conditions
We reserve the right for refuse service to anyone for any reason at any time. Historical information is opinion only and for the sole purposes of telling personal stories within the context of our blog & offerings. Modifications to services, pricing, or discontinuation of offerings is at our own discretion. Limits of items may also be imposed. We reserve the right to add new offerings, portfolio entries, update existing offerings, correct errors and the like throughout our site without notification.
Privacy Policy
Belle Flower Farm does not store credit card details nor sell contact information to a third party. You are within your right to withdraw your consent of our direct marketing, newsletter, journal link & the like.
Delivery of Gift Bouquets
Please call for all delivery requests. Delivery is coordinated with Giver based on event need and is subject to our availability. We try our best to accommodate specific requests. Fee is based upon round trip milage. Same zip code is complimentary. With seasonal weather fluctuations we advise that someone be available to accept your gift upon delivery. Instructions such as gate codes & pet guidelines are required.
Delivery Event Florals
Please call for all delivery requests. Delivery is coordinated with Event Planner or Host and subject to our availability. We try our best to accommodate specific time lines & requests. Fee is based on round trip milage and any installations needs. Access to venue at requested time is required. Signed contract is required for all event florals, regardless of full service or a’ la carte.
Shipping of Florals & Gifts
Please call for all shipping requests. Shipping via trusted shipping channels is calculated for your delivery needs. Photo of your gift & tracking information will be sent via text message to you at the time of shipping. We pride ourselves in effective packaging and have invested in sustainable packing material. Once your order leaves the studio, BFF is unable to guarantee its handling.
Products & Services
Certain products & services may be available exclusively online or our popup markets. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy. BFF has made every effort to portray colors, varieties & products accurately. Substitutions of florals may be required depending their availability and will be exchanged by equal or greater value by the Designer. All descriptions of product or services may be changed without notice. Shipping for product will be paid by purchaser, including need for expedited floral shipping.
Return Policy
Due to the nature of our products, refunds & cancellations are not available as a standard, but at our discretion on a case-by-case basis. Requests must be made within 30 days with proof of purchase. This includes vintage pieces, new products, florals & gift certificates. Cancelation Policies for Event Florals are adhered to by your signed contract. BFF strives to provide accurate sample photos & descriptions of our floral offerings. As a boutique floral design studio, our handling of premium products allow for optimum freshness. As a perishable product, however, we do not guarantee the longevity of any design.A Care Card is provided complimentary with each order. If you are simply unhappy with a flower order, this is not grounds for a refund. Valid issues can be addressed via email including a photograph within 24 hours, to pam@belleflower.farm Original delivery/shipping fee is non refundable. Returns made via shipping will not be reimbursed for shipping fee and only accepted after prior authorization.
Subscription Services
Our BFF Home & Business Subscriptions are intended to be a community/self care based offering. A minimum of 5 months services provides you with this discount price point. You may place a one month hold for any reason, with a restart to continue the remainder of your service. All arrangements are designer choice in returned vases. Unreturned vases at time of cancellation will result in a charge of $15 per item.
Workshops
Due to the nature of preparing for your participation in a workshop, refunds are only available up to 14 days prior to the event. Much like a concert ticket, seats have been allocated and supplies purchased. If under 14 days we suggest you gift/sell your ticket to someone you know will appreciate the event. We hope you can join us next time.
With any participation of a workshop you authorize the use of photographs taken for the use of marketing. Seasonal weather appropriate clothing and shoes are required during all workshops. Minors must be accompanied by an adult. For children designated workshops, adults are not an additional fee to accompany. All adult workshops are a per participant fee. Skills such as use of floral snips, wire cutters and other art supplies are necessary and at your own risk. Uneven ground including pathways, parking and garden spaces are navigated at your own risk.
User Comments/Submissions
BFF reserves the right to utilize submitted comments, reviews or otherwise for marketing purposes and may be shared on other BFF platforms. Any photos shared with BFF will be given photo credit to original photographer. Any posted images on personal or business social media accounts taken at Belle Flower Farm, at one of our off site market events, at weddings or other event or shared in delight of one of our products or offerings, require a tag of our business. This support helps us grow. Photoshoots on BFF property require scheduling, a photo shoot contract signature and documentation of those who will be on property.
Prohibited Use
Belle Flower Farm offerings and services are the intentional development of a woman owned creative business. Photography is Pam Richey Curtis’ work unless otherwise stated, such as wedding photography. Journal blog writing, text for offering titles and descriptions are created by Pam Richey Curtis and/or in-house. Occasionally, shop descriptions & photos are supported by the businesses represented. Regardless of origin, photography and text found on belleflower.farm and our social media, BFF does not allow duplication for other use without written permission. Reposting on social media is allowed with credit given to Belle Flower Farm for the sole purpose of cross marketing. AI is not allowed to use any photos or words for the use of any production.